Drawbacks Of AI In Customer Service
Drawbacks of AI in Customer Service While AI offers potential benefits, it also has limitations and potential problems: - Limited Emotional Intelligence: AI lacks the ability to fully understand and respond to complex emotions and human nuances, which can lead to misunderstandings or frustrating experiences for customers. - Bias: AI systems can inherit biases from the data they're trained on, potentially resulting in unfair or discriminatory treatment of customers based on factors like gender, race, or disability.
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